Fibre 1 prides itself on excellent customer service whilst providing the best connectivity solutions. Read about the needs of our satisifed customers, and how we delivered the best service to suit their needs.
Calman Trust requested a new Fibre connection from Fibre 1 in early 2017, this connection was to ensure that downtime was kept to a minimum, and latency was improved across their network. The Fibre 1 team dealt with the project in a professional manner, ensuring the staff at Calman were kept informed of install dates and engineer visits. Calman Trust has since then placed more business with Fibre 1, and it was a great pleasure to supply the Café Artysans location. Fibre 1 prides itself on “Your Company – Your Connectivity” and excellent customer service is key to our business success.
The team at Forsyths engaged with Fibre 1 to supply a VPLS Fibre network to service its commercial sites across the North East of Scotland. The intention was to improve efficiency, and overall Fibre speeds across all office locations whilst linking up the offices through a VPLS solution. Fibre 1 successfully project managed the full Fibre installation , providing break – out to the internet at each site. All carriers were engaged to identify the best solution, in relation to the postcodes provided which resulted in Forsyths and their partners kept up –to- date at each stage of the VPLS project.
Forsyth’s ordered a fully managed service which Fibre1 delivered, also ensuring an engineer attended each site, on the day of install and handover of each Fibre circuit.
Fibre 1 provides excellent prices and service delivery for Fibre across multiple carriers, including (Cityfibre), along-side great local customer service and support. It was a pleasure to work on such an exciting project whilst delivering improved performance levels to the company.
The internal team at SWFOUR located at Heathrow in London could not access the best Fibre solution to allow its tenants to work smarter and faster. They approached Fibre 1, and after much discussion Fibre 1 used their extensive range of suppliers within the wholesale market to deliver a Fast Fibre leased line with no excess charges applied to the company (unlike other carrier quotes). The team at SWFOUR are impressed with the way Fibre 1 handled the project and are looking to place more business in the very near future for its other Business Centres. Fibre 1 prides itself on honesty and integrity whilst delivering connectivity projects across the UK.
The Directors of Pensionwise approached Fibre 1 to deliver a new hosted phone system and install a new faster connection into their office. The Fibre 1 team managed the number porting process with efficiency and speed whilst keeping the Directors informed of progress ongoing. Fibre 1 also ensured that Pensionwise benefitted from its “Free Handset Offer” to ensure that Capex cost was kept to a minimum. Pensionwise were very pleased with the system and have no hesitation in recommending the team at Fibre 1. Fibre 1 prides itself of provision of an excellent local service, and has the best partners and suppliers in the industry.